General Conditions of Purchase


These general terms and conditions regulate the contracting procedure established by Ünik Nutraceuticals, registered trademark of Ümbrella F&Fi S.L. through its website

The reference standards are Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), and Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (LGDCU).

Ümbrella F&Fi S.L. has the following address:

Av. Mogent 262- 264

08450 Llinars del Vallès (Barcelona)

The tax identification number / NIF NUMBER of the property is B65876351.

Accessing, browsing and/or contracting through this website implies acceptance by the customer of these general and specific conditions. In the event of disagreement, the user must refrain from using this platform.

What can you do through our website?

Through our website customers can purchase ÜNIK Food Supplements.

This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of, or negatively influence them. The following activities are prohibited under the card brands' programmes: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards.

In addition, the following activities are also explicitly prohibited:

- Selling medicines.

Ünik Nutraceuticals, through its website, needs the bank or credit card details of the customer making the purchase. See payment methods below.

Procedure for making the purchase

In order to place an order through our website, the customer must identify himself/herself by providing the necessary data that will be requested in the corresponding fields. They must also provide the necessary data to guarantee the purchase, depending on the payment method selected.

Once the purchase has been made, having selected the services desired by the customer, it will be indicated that the process has been completed and the customer will be sent a receipt for the purchase made. This receipt can also be viewed, downloaded and printed by the customer via the e-purchase platform.

Before finalising the purchase process, a confirmation window will appear on the website for the customer to confirm their details and those of the purchase. When the customer clicks on the acceptance button, it will be understood that the purchase has been made and an "offer-acceptance" contractual link will be established between the two parties, which can be verified through the documentation generated electronically.

If the customer enters the wrong data, he can rectify it by going back (i.e. to the previous page), provided that the platform and its server allow this option. Otherwise, he/she must rectify the data by writing a message to the following e-mail address: we****@un****************.com

When logging in, the platform will ask you to identify yourself as:
a) individual customer
b) pharmacy
c) wholesaler

Thereafter, the system will assign you a user.

The steps to make a purchase on the website are, therefore:

  1. Choose the product you want.
  2. Go to the shopping cart and check that you have everything you need before checking out.
  3. Enter your address to see shipping options.
  4. Complete the billing and shipping details (if different).
  5. Select your payment method and accept the Terms and Conditions.
  6. Depending on the payment option selected, you will be taken to a screen with instructions according to the method you have chosen.

The company reserves the right to refuse a purchase when:
1- There are clear indications that the customer or user has not entered truthful or accurate data.
2- The customer has misused the website on other occasions or repeatedly.
3- The customer has not paid for a previous order made through the same web platform.

The transport will be made by MBE (Courier to the address indicated on the form). At the time of purchase, the platform itself will indicate whether there are transport costs, depending on the quantity, destination and whether or not there is a minimum purchase. Therefore, if there is, the price of transport will be calculated by the purchase platform itself depending on a series of items and the products that the customer wishes to purchase.

Methods of payment

1- VISA/MasterCard
2- Direct debit (in case of wholesalers)

Pricing policy

The prices indicated on the website shall be binding and shall be deemed to be a pre-contractual offer. Prices shall be inclusive of VAT, unless otherwise stated. Where a service involves a discount or is a promotional offer, this shall also be clearly indicated on the website.

The prices indicated on the website will be valid for the period indicated on the same page, or until new prices are published, at which time the former will cease to be valid.

Cancellation policy

In accordance with current legislation, the customer may cancel the purchase if the package has not been sent for transport. If the cancellation occurs during the distribution of the product, once the product has been received, you can contact us on +34 93 732 30 64 to proceed with the return, bearing in mind that all transport costs will be paid by the customer.

Withdrawal and return policy:

Likewise, and in accordance with current legislation, and in particular with Law 34/2002, of 11 July, on information society services and electronic commerce (LSSICE), and with Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (LDCU), which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (LDCU), the customer may withdraw from the purchase made and from this contract during a period of 14 (fourteen) calendar days, without stating or justifying any reason, and without any additional cost or penalty for him/her. This period of 14 calendar days shall be counted from the day following the day on which the customer has received the order.
However, when the right of withdrawal refers to products that may deteriorate or expire soon, for reasons of public health and safety, the aforementioned right will not be applicable, in accordance with article 103.d of the LDCU. To exercise the right of withdrawal, the customer must contact the person responsible by e-mail or telephone as indicated at the beginning. In order to comply with the withdrawal period, it will be sufficient for the communication relating to the exercise of this right to be sent before the expiry of the corresponding period, indicated above. In the event of withdrawal on your part, we will refund all payments received in relation to the purchase subject to withdrawal, except for transport costs. Delivery will be made without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the purchase or from this contract. We will proceed to carry out such reimbursement using the same means of payment
used by the customer in the initial transaction, unless the customer has expressly provided otherwise; in any case, the customer will not incur any extra costs as a result of the reimbursement. Returned products must be sent or delivered directly to the company responsible for the customer, at the address indicated above. The company may withhold reimbursement until it has received the returned products and checked that the package(s) is/are sealed and in perfect condition, or until the customer has provided proof of the return of the products, whichever condition is met first. The deadline shall be deemed to have been met if the products are returned before the deadline has expired. The direct cost of returning the products (transport or shipping) shall be borne by the customer. Returns of products received by the customer in poor condition may be made within 48 hours from the time of delivery or receipt of the order, with the customer bearing the cost of return in the first instance. If, once the order has been returned, the company verifies that the product was indeed delivered in poor condition, the company will reimburse the postage paid by the customer for the return.

Language in which the purchase can be made

The customer can make the purchase in the following languages, all of which are available on the website: Catalan, Spanish and English. Optionally you can also write to we****@un****************.com or contact by phone +34 93 732 30 64 in Italian or French.

Data Protection Policy

With regard to personal data collected from customers in the electronic purchasing process, the Data Protection Policy can be consulted on the Privacy Policy page, accessible via the footer of the website.

The customer shall be solely responsible for the accuracy of the data entered by the customer in the purchase procedure and shall be liable for the consequences of the use of data (whether correct or incorrect, truthful or not) for unlawful purposes.

Dispute resolution

For the resolution of disputes arising between the company ÜMBRELLA F&FI, S.L. and the customer, the competent jurisdiction shall be that provided for at any given time by procedural and demarcation legislation and Spanish legislation.

In the event that Umbrella adheres to an extrajudicial dispute resolution mechanism, it will indicate this in this same section. Likewise, the client may request that a dispute be resolved through arbitration or any other means of out-of-court dispute resolution, and this request will not be binding for the hotel except when the law requires submission to this type of prior and compulsory mechanisms to the judicial channel.

Furthermore, and in accordance with Regulation (EU) 524/2013, we inform you that the European Commission provides an online platform for resolving consumer disputes through the following link:

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