General Conditions of Purchase

 

These general conditions regulate the contracting procedure established by Ünik Nutraceuticals, registered trademark of Ümbrella F&Fi S.L. through its website uniknutraceuticals.com.

The reference standards are Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI), and Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (LGDCU).

Ümbrella F&Fi S.L. has the following address:

Mogent Av. 262- 264

08450 Llinars del Vallès (Barcelona)

The tax identification number / NIF NUMBER of the property is B65876351.

Accessing, browsing and/or contracting through this website implies acceptance by the customer of these general and specific conditions. In case of disagreement, the user must refrain from using this platform.

What can be done through our website?

Through our website http://uniknutraceuticals.com customers can purchase ÜNIK Food Supplements.

This merchant agrees not to permit any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of, or adversely influence them. The following activities are prohibited under the card brands’ programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards.

In addition, the following activities are also explicitly prohibited:

– Selling medicines.

Ünik Nutraceuticals, through its website, needs the bank or credit card details of the customer making the purchase. See payment methods below.

Purchase Procedure

In order to place an order through our website, the customer must identify himself/herself by providing the necessary data that will be requested in the corresponding fields. He/she must also provide the necessary data to guarantee the purchase, depending on the selected payment method.

Once the purchase has been made, having selected the services desired by the customer, it will be indicated that the process has been completed and a receipt of the purchase made will be sent to the customer. This receipt can also be viewed, downloaded and printed by the customer through the electronic purchase platform.

Before finalizing the purchase process, a confirmation window will appear on the website for the customer to confirm their data and those of the purchase. When the customer clicks on the acceptance button, it will be understood that the purchase has been made and an “offer-acceptance” contractual link will be established between the two parties, which can be verified through the electronically generated documentation.

If the customer enters the wrong data, he can rectify it by going back (i.e. to the previous page), provided that the platform and its server allow this option. Otherwise, he/she must rectify the data by writing a message to the following e-mail address: we****@****************ls.com

At the time of identification, the platform will ask you to identify yourself as:
a) private customer
b) pharmacy
c) wholesaler

Thereafter, the system will assign you a user.

The steps to make a purchase on the web are, therefore:

1. Choose the product you want.
2. Go to the shopping cart and check that you have everything you need before finalizing the purchase.
3. Enter your address to see shipping options.
4. Complete the billing and shipping details (if different).
5. Select the payment method and accept the Terms and Conditions.
6. Depending on the payment option selected, you will be taken to a screen with instructions according to the method you have chosen.

The company reserves the right to refuse a purchase when:
1- There are clear indications that the customer or user has not entered truthful or accurate data.
2- The customer has misused the website on other occasions or repeatedly.
3- The customer has not proceeded with the payment of a previous order made through the same web platform.

Transportation will be made by MBE (Courier to the address indicated on the form). At the time of purchase, the platform itself will indicate if there are transportation costs, depending on the quantity, destination and whether or not there is a minimum purchase. Therefore, if there is, the price of transportation will be calculated by the purchase platform itself depending on a series of items and the products that the customer wishes to purchase.

Methods of payment

1- VISA/MasterCard
2- Direct debit draft (if wholesale)

Pricing Policy

The prices indicated on the website shall be binding and shall be deemed to be a pre-contractual offer. Prices shall be inclusive of VAT, unless otherwise stated. Where a service involves a discount or is a promotional offer, this shall also be clearly indicated on the website.

The prices indicated on the website will be valid for the period indicated on the same page, or until new prices are published, at which time the former will cease to be valid.

Cancellation Policy

In accordance with current legislation, the customer may cancel the purchase if the package has not been sent to transport. If the cancellation occurs during the distribution of the same, once received the product you can contact the phone +34 93 732 30 64 to proceed with the return, taking into account that all transportation costs will be borne by the customer.

Withdrawal and return policy:

Likewise, and in accordance with current legislation, and especially with Law 34/2002, of July 11, 2002, on information society services and electronic commerce (LSSICE), and with Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (LDCU), the customer may withdraw from the purchase made and from this contract during a period of 14 (fourteen) calendar days, without stating or justifying any reason, and without added cost or penalty for him. This period of 14 calendar days shall be counted from the day following the day on which the customer has received the order.
However, when the right of withdrawal refers to products that may deteriorate or expire soon, for reasons of safety and public health, the aforementioned right shall not be applicable, in accordance with Article 103.d of the LDCU. To exercise the right of withdrawal, the customer must contact the person responsible through the email or telephone indicated at the beginning. In order to comply with the withdrawal period, it will be sufficient for the communication regarding the exercise of this right to be sent before the expiry of the corresponding period, indicated above. In case of withdrawal on your part, we will refund all payments received in connection with the purchase subject to withdrawal, except transport costs. Delivery will be made without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the purchase or from this contract. We will proceed to carry out such reimbursement using the same means of payment
used by the customer in the initial transaction, unless the customer has expressly provided otherwise; in any case, will not incur any extra costs as a result of the refund. The products to be returned must be sent or delivered directly to the company responsible by the customer, at the address indicated above. The company may withhold the refund until it has received the returned products and checked that the package(s) is/are sealed and in perfect condition, or until the customer has provided proof of the return of the products, depending on which condition is met first. The deadline shall be deemed to have been met if the products are returned before the deadline has expired. The direct cost of the return (transport or shipping) of the products shall be borne by the customer. As for returns of products received by the customer in poor condition, may be made within 48 hours from the time of delivery or receipt of the order, assuming the customer the cost of return in the first instance. If, once the order is returned, the company verifies that the product was indeed delivered in poor condition, the company will reimburse the shipping costs paid by the customer for such return.

Language in which the purchase can be made

The customer can make the purchase in the following languages, all of which are available on the website: Catalan, Spanish and English. Optionally you can also write to we****@****************ls.com or contact by phone +34 93 732 30 64 in Italian or French.

Data Protection Policy

With respect to personal data collected from customers in the electronic purchasing process, the Data Protection Policy can be consulted on the Privacy Policy page, accessible through the footer of the website.

The responsibility for the veracity of the data entered by the customer in the purchase procedure will be exclusive of the customer, who, moreover, will have to face the consequences of the use of data (correct or incorrect, truthful or not) for unlawful purposes.

Dispute resolution

For the resolution of disputes arising between the company ÜMBRELLA F&FI, S.L. and the customer, the competent jurisdiction shall be the one provided at any time by the procedural and demarcation legislation and the Spanish legislation.

In the event that Umbrella adheres to an out-of-court dispute resolution mechanism, it will indicate so in this same section. Likewise, the client may request that a dispute be resolved through arbitration or any other means of extrajudicial dispute resolution, and this request shall not be binding on the hotel except where the law requires submission to this type of prior and mandatory mechanisms to the judicial channel.

Furthermore, and in accordance with Regulation (EU) 524/2013, we inform you that the European Commission provides an online platform for the resolution of disputes or controversies online, in consumer matters, through the following link: https://ec.europa.eu/consumers/odr/.